CANDIDATE DOCUMENTS & POLICIES

Everything you need for your examination journey

Whether you’re preparing to register, have already booked your examinations or need information about a specific examination process, you can find our key candidate documents, policies and forms here.

Please read the documents relevant to your examination entry carefully. Some documents form part of your agreement with North West Education Hub when you register for examinations.

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1. Essential Documents

Important information for all candidates

The following documents contain important information about registering and sitting examinations with North West Education Hub. Please read these before submitting your examination application.

Candidate Examination Handbook

Your main guide to taking examinations with North West Education Hub, including what to expect before, during and after your examinations.

View Handbook

Candidate Examination Terms & Conditions

The terms that apply when you register for examination services, covering applications and entries, fees, identification, regulations, access arrangements, practical and speaking assessments, results, certificates and responsibilities.

View Terms & Conditions

Examination Fees, Cancellation & Refund Policy

Information about examination fees, Standard, Late and Very Late entries, cancellations, withdrawals, refunds, amendments and additional services.

Please read this policy before booking or payment.

View Fees & Refund Policy

Candidate & Parent Privacy Notice

Find out how North West Education Hub collects, uses, stores and shares personal information when providing examination services, including identification, entries, awarding organisations and access arrangements.

View Privacy Notice

2. Candidate Forms & Declarations

Forms you may need during your application

Not every candidate will need to complete these forms. Where one applies, our Exams Team will normally advise you as part of the registration process.

Candidate No Photo ID Form

Only required if you do not have accepted current photographic identification.

The form allows an independent professional who knows you to verify your identity and confirm that a recent photograph is a true likeness.

The Centre may carry out further identity checks before accepting your entry.

Download No Photo ID Form

Science Practical Evidence

For relevant GCSE, AS Level and A Level Science candidates.

If you have previously completed relevant science practical work, please provide any evidence you already hold when completing your examination application.

For A Level Biology, Chemistry or Physics, if you have previously achieved a Practical Endorsement, please provide details and evidence so our Exams Team can check whether it may be carried forward.

READ ABOUT SCIENCE PRACTICALS

Access Arrangements Documentation

For candidates who may require Access Arrangements.

Tell us about any previous Access Arrangements and upload any existing evidence or documentation you already hold.

Learn About Access Arrangements

3. JCQ Information for Candidates

Examination regulations every candidate must follow

North West Education Hub conducts examinations in accordance with the applicable requirements of the Joint Council for Qualifications (JCQ) and the relevant awarding organisation.

Candidates are responsible for reading and complying with the current JCQ Information for Candidates documents that apply to their examinations and assessments.

View Current JCQ Information

4. Results, Reviews & Appeals

After your results are released

A range of Post-Results Services may be available depending on your qualification and awarding organisation.

Access to Scripts where available
Clerical Re-checks of recording and totals
Reviews of Marking
Appeals in eligible circumstances

Following a review, a mark or grade may increase, decrease or remain unchanged. Strict deadlines and applicable fees apply.

VIEW POST-RESULTS SERVICES CONTACT OUR EXAMS TEAM

5. Complaints & Appeals

Raising a concern

We aim to provide a professional, fair and transparent examination service.

If you are unhappy with an aspect of the service, contact our Exams Team first so we have an opportunity to resolve the matter.

Where a concern cannot be resolved informally, you can use our formal complaints procedure.

View Complaints Procedure Download Complaints Form

Different review or appeal procedures may apply to internal assessment, access arrangements, post-results services or other examination processes.

6. Other Examination Centre Policies

Other policies and information

Additional Examination Centre policies relevant to candidates are available below.

Post-Results Services Policy

Information about requesting reviews, checks, scripts and other post-results services.

View Policy

Internal Appeals Procedure

Information about circumstances in which a candidate may challenge certain decisions made by the Centre.

View Procedure

Centre Complaints Procedure

Our formal procedure for raising and resolving complaints.

View Procedure

Malpractice Policy

Information about suspected malpractice and how concerns are handled.

View Policy

Need Help?

Not sure which document you need?

Our Exams Team can help you understand which forms, policies or examination requirements apply to your entry.

25 The Rock, Bury, BL9 0JP 0161 797 7707 07527 675 842 exams@northwesteducationhub.co.uk

CONTACT OUR EXAMS TEAM